Overview
At Ashoka Jaggery Tea, every pack we deliver reflects our commitment to quality, hygiene, and authenticity. As our product falls under the category of consumable food items, we follow a strict no-return policy. Once an order has been delivered, it cannot be returned or accepted back under any circumstances. This ensures that every customer receives products that are safe, untouched, and handled with the highest hygiene standards.
That said, we stand firmly behind the quality of what we offer. If your order arrives in a damaged condition, or if you receive an incorrect item, we request you to inform us within 48 hours of delivery. Our team may ask for supporting images or a short video of the product along with its packaging to understand the issue clearly. Once verified, we will take responsibility and offer a suitable resolution, which may include a replacement or another appropriate action.
As our tea is made using natural ingredients like jaggery, slight variations in taste, texture, or color may occur from batch to batch. These are natural characteristics of the product and not considered defects. We encourage customers to read product descriptions carefully before placing an order to ensure it aligns with their expectations.
Orders once dispatched cannot be canceled. Additionally, any shipping charges applied at the time of purchase are non-refundable.
By choosing Ashoka Jaggery Tea, you place your trust in a product that is carefully sourced, thoughtfully prepared, and delivered with integrity. We value that trust and remain committed to offering you a smooth and reliable experience every time you shop with us.
For any concerns or assistance, our support team is always here to help.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after d
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {em
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at ashokaglobalexports979@gmail.com for questions related to refunds and returns.